1. Conflict management style according to Thomas Kilmann—
a) Accommodating
b) Compromising
c) Avoiding
d) Collaboration
Answer: Collaboration
Explanation: The Thomas-Kilmann model identifies five conflict-handling modes. Collaboration is considered a "win-win" style where both parties work together to find a solution that fully satisfies the concerns of both.
2. Most effective non verbal communication—
a) Verbal expression
b) Facial expression
c) Listening closely
d) Written message
Answer: Facial expression
Explanation: Facial expressions are the most powerful form of non-verbal communication because they can instantly convey complex emotions (like happiness, sadness, or anger) more universally and accurately than words or other gestures.
3. Goal of therapeutic communication—
a) Establishing interpersonal relationship
b) Minimize issues of concern
c) Disagree the ideas
d) False reassurance
Answer: Establishing interpersonal relationship
Explanation: The primary goal of therapeutic communication in nursing is to build a trusting, professional relationship with the patient. This foundation allows for better assessment, emotional support, and improved health outcomes.
4. Non-verbal communication—
a) Lecturing
b) Dialogue
c) Talking
d) Gesture
Answer: Gesture
Explanation: Gestures are a primary form of non-verbal communication involving visible body actions (like hand movements or nodding) to communicate messages. In contrast, lecturing, dialogue, and talking are all forms of verbal communication.
5. Elements of communication are—
a) Message
b) Publicity
c) Computer
d) elements
Answer: Message
Explanation: The basic communication process requires a Sender (source), a Message (information), and a Channel (medium). Without these three core elements, the transfer of information cannot occur.
6. Most effective non-verbal communication —
a) Facial expression
b) Verbal expression
c) Listening closely
d) Written message
Answer: Facial expression
Explanation: Facial expression হলো সবচেয়ে শক্তিশালী non-verbal communication, কারণ emotion সরাসরি প্রকাশ করে।
7. Non-verbal communication —
a) Dialogue
b) Lecturing
c) Talking
d) Gesture
Answer: Gesture
Explanation: Gesture (হাতের ইশারা, body language) non-verbal communication-এর গুরুত্বপূর্ণ অংশ।
8. Elements of communication are —
a) Message
b) Publicity
c) Computer
d) All
Answer: Message
Explanation: Communication-এর মূল উপাদান: Sender Message Channel Receiver
9. Goal of therapeutic communication —
a) Establishing interpersonal relationship
b) Minimize issues
c) Disagree ideas
d) False reassurance
Answer: Establishing interpersonal relationship
Explanation: Therapeutic communication patient-এর সাথে trust ও rapport তৈরি করে।
10. Barriers in nurse-client relationship include, except —
a) Violence
b) Anxiety
c) Clear expectation
d) Stereotyping
Answer: Clear expectation
Explanation: Communication barrier এর মধ্যে থাকে: Anxiety Stereotyping Cultural gap
11. Which is an example of effective communication skill?
a) Ignoring patient
b) Active listening
c) Giving orders
d) Avoiding eye contact
Answer: Active listening
Explanation: Active listening = ভালো communication-এর key skill (attention + feedback)
12. Which is NOT a component of communication?
a) Receiver
b) Sender
c) Noise
d) Injection
Answer: Injection
Explanation: Communication components: sender, message, channel, receiver, feedback, noise
13. Best way to improve nurse-patient communication —
a) Talking continuously
b) Listening carefully
c) Ignoring patient feelings
d) Giving instructions only
Answer: Listening carefully
Explanation: Listening > Speaking in therapeutic communication.
14. The main goal of nurse-patient communication is—
a) Build relationship
b) Control patient
c) Give orders
d) Ignore feelings
Answer: Build relationship
Explanation: Effective communication nurse-patient relationship গড়ে তোলে, যা ভালো care নিশ্চিত করে।
15. Moral and ethical behavior includes—
a) Honesty
b) Knowledge
c) Confidence
d) Ignoring patient
Answer: Honesty
Explanation: Healthcare communication এ honesty অত্যন্ত গুরুত্বপূর্ণ— এটি patient trust তৈরি করে।
16. Conflict management style includes—
a) Listening
b) Accommodating
c) Negotiating
d) Ignoring
Answer: Negotiating
Explanation: Negotiation হলো communication skill যার মাধ্যমে সমস্যা সমাধান করা হয় win-win অবস্থায়।
17. Covert behaviors include—
a) Eating
b) Walking
c) Talking
d) Thinking
Answer: Thinking
Explanation: Covert behavior হলো internal communication (মনের ভেতরের চিন্তা), যা বাইরে দেখা যায় না।
18. Most effective aid to educate rural people—
a) Chalk board
b) Flannel
c) Poster
d) Flash card
Answer: Poster
Explanation: গ্রামীণ এলাকায় Poster বেশি কার্যকর কারণ এটি সহজবোধ্য এবং visual।
19. Method of health education is—
a) Poster
b) Awareness
c) Counseling
d) Consulting
Answer: Poster
Explanation: Poster হলো mass communication tool যা সহজে অনেক মানুষের কাছে তথ্য পৌঁছে দেয়।
20. Which is an effective therapeutic communication method?
a) Giving direct advice always
b) Ignoring patient feelings
c) Asking open-ended questions
d) Judging patient
Answer: Asking open-ended questions
Explanation: Open-ended question রোগীকে বিস্তারিত কথা বলার সুযোগ দেয়, যা assessment এ খুব গুরুত্বপূর্ণ।
